Shipping policy
Shipping Policy
Processing Time
All orders are processed and shipped within 1–3 business days of purchase. Custom and personalized items may require additional processing time — please see individual listings for specific production timelines.
Shipping Costs & Carrier Selection
Shipping is calculated and paid for by the customer at checkout. We make every effort to honor your selected shipping method, provided it is available for your order's size, weight, and destination.
For domestic U.S. orders over $35, Citrus Craft House selects the shipping carrier and method at our discretion. This allows us to keep shipping costs as low as possible for our customers while still ensuring timely delivery.
Delivery Estimates
Once your order ships, delivery time depends on your location relative to our shop in Tucson, Arizona. These are estimates only and reflect standard ground shipping — expedited options may be available at checkout for an additional cost.
| Region | Estimated Transit Time |
|---|---|
| Arizona, New Mexico, Nevada, Southern California, Utah, Colorado | 1–3 business days |
| Pacific Northwest, Mountain West (WA, OR, ID, MT, WY) | 3–5 business days |
| Texas, Midwest (OK, KS, MO, NE, IA, MN, WI, IL, MI, IN, OH) | 3–5 business days |
| Southeast (FL, GA, SC, NC, TN, AL, MS, LA, AR, VA) | 4–6 business days |
| Northeast (NY, PA, NJ, New England) | 5–7 business days |
| Alaska & Hawaii | 5–10 business days, may vary |
Total delivery time = processing time (1–3 business days) + carrier transit time above.
Carrier Delays
Once a package leaves our hands and is in the carrier's possession, Citrus Craft House is not responsible for delays caused by the carrier, including but not limited to weather, mechanical issues, staffing shortages, or other events outside our control. If your package is significantly delayed or shows as lost in transit, please reach out to us and we'll do what we can to help track it down.
Peak Season Notice
During peak shopping periods (including but not limited to the winter holiday season), please expect longer processing and transit times due to increased order volume and carrier demand. We recommend ordering earlier than usual if your event has a firm date, and we'll do our best to communicate any known delays as early as possible.
Multiple Packages
Some orders may arrive in more than one package and on different timelines. This is especially common when an order includes both ready-made items and made-to-order or personalized pieces (such as can coolers or tapestry banners), since these are produced separately from the rest of our shop. This is completely normal — no need to worry if your items don't all arrive together!